Most “didn’t set” moments come from under-dissolving, an under-bloomed start, or raw enzyme fruits (pineapple, kiwi, mango, papaya, figs). If your first dessert still doesn’t set when you swap 1 sachet for 1 traditional gelatin sachet, we’ll help you troubleshoot, and we’ll replace your pack. No questions, no proof, no friction. That’s our Make it. Love it. Or it’s on us. promise.